Terms & Conditions

Last updated: 11 November 2026

1. Seller and contact

Palmeraies is a trading name of Marlyve LTD, company number 13143272. Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. Email: support@palmeraies.store. Phone: +212708203017. Marlyve LTD is the seller responsible for customer sales, payments, invoices, support and refunds.

2. Our products

We retail handmade mirrors and home décor sourced from a separate supplier in Morocco. Products are dispatched from Morocco. Product pages describe the available materials, dimensions, finishes and prices. Handmade finishes may vary slightly. Variations do not remove your rights where goods are faulty, materially different from their description or unfit for their intended purpose.

3. Orders and custom specifications

Please review your selected size, finish, quantity, delivery address and any agreed custom specifications before paying. An automated acknowledgement confirms receipt of your order. If an item is unavailable or an order cannot be fulfilled, we will contact you and refund any payment for the unfulfilled order. Contact us promptly if you need to correct an order. Changes to custom specifications require agreement.

4. Prices and payment

Available payment methods are PayPal and bank transfer. The order total, applicable currency and shipping charge are shown before you submit the order. For bank transfers, follow the payment instructions issued with your order and use the order reference. Processing begins after cleared payment is received. Contact support if payment instructions appear inconsistent with your order. Destination import duties, customs fees and import taxes are payable by the customer unless expressly included in the order total.

5. Processing and delivery

Estimated processing is 2–3 weeks before dispatch. Express delivery is estimated at 1–2 weeks after dispatch. These periods are separate. Customs clearance and other disruptions may affect delivery. We provide tracking details after dispatch and will assist with missing, delayed or damaged shipments. Nothing here removes a consumer’s rights if delivery does not take place as agreed.

6. Returns, cancellation and faulty goods

Eligible non-custom items have a 30-day change-of-mind return window measured from delivery. Personalized items or items made to the customer’s individual specifications cannot be returned simply because the customer changes their mind. Standard catalog items are not excluded solely because production begins after ordering. Faulty, damaged or incorrectly supplied items remain eligible for the remedies required by applicable law, including custom items. See our Return & Refund Policy.

7. Website use and content

Use the website lawfully and do not interfere with its operation. Product photographs and other content remain protected by their respective owners’ rights. Existing customer reviews and testimonials are retained as customer feedback; they do not change the identity of the seller for a new order. External services, including PayPal, apply their own relevant terms and privacy notices.

8. Liability, disputes and applicable law

Nothing in these terms excludes liability that cannot lawfully be excluded or restricts mandatory consumer rights. Please contact support first to seek a resolution. These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or rights to bring proceedings in their country of residence where applicable.